Service and Support

BBC Digital Serivce – Some KPIs BBC Digital are proud to share with you

  • BBC Digital provides their clients a guaranteed average response time of under four hours,
    with their current average of just over three hours

  • First time fix. Our target is to fix more than 90% of all service calls on the first visit. To make this possible, we carry
    more than $700,000 in parts within the group – technicians carry around $30,000 each, which is replenished as
    used and regularly reviewed to keep it current

  • We have a documented commitment to a comprehensive training programme for our technical team. Our average
    tech has more than 10 years industry experience

  • We are connected to an Australia-wide network of Branches and Alliances to support you wherever your offices are located.

Did you know that you may be paying 30% too much on your in-house printing?

BBC Digital provides businesses with the expertise needed to streamline business processes, increase operational efficiency, and reduce costs. We will analyse your document processes and employ effective and dependable technologies to deliver increased profit, improve your advantage over your competition, enhance customer service, and lower your legal liability.

Our Managed Print Services program uses a balanced deployment of printers and multifunction systems backed by a usage-based support agreement. Through our Managed Print Services program we can help you direct the right print output to the right device, ensuring the highest productivity and the lowest total cost of ownership. Understanding the cost of printing is critical to the success of managing your print costs.

Why do you need Managed Print Solutions?

According to estimates by Gartner Group, businesses spend 1 – 3% of their total yearly revenue generating documents. At the same time businesses dramatically underestimate their total print expenses and needs. Making this problem worse, many businesses fail to have measurable cost controls implemented.

By managing print requirements effectively, your business can save up to 30% on your total in-house printing costs. One key is developing a total print management strategy that can increase your productivity while lowering your total operating costs.

We will conduct a free workflow analysis of your current printing requirements and show you how to improve the way you handle printing. With one low price, we can provide total print management for all document devices on your network.

Remote Desktop Support

Please click on the following link to download our Remote Support App

FMaudit

Please click on the following link to access FMaudit

Print Drivers

Listed below you will find links to download drivers specific to your product by brand.