Service and Support
BBC Digital Service – Some KPIs BBC Digital are proud to share with you
BBC Digital provides their clients a guaranteed average response time of under four hours,
with their current average of just over three hours
First time fix. Our target is to fix more than 90% of all service calls on the first visit. To make this possible, we carry more than $700,000 in parts within the group – technicians carry around $30,000 each, which is replenished as used and regularly reviewed to keep it current
We have a documented commitment to a comprehensive training program for our technical team. Our average tech has more than 10 years industry experience
We are connected to an Australia-wide network of Branches and Alliances to support you wherever your offices are located.
Choose BBC and get more than just technology
Whether you acquire one of our leading brands of office machines or proven software solutions from BBC Digital, we recognise that our on-going support of these products is
vital to ensuring that your business runs seamlessly.
BBC Digital’s integrated remote diagnostic software
BBC Digital have integrated remote diagnostic software that allows our skilled help desk, field service staff and software professional service personnel to be notified of errors and alerts on products that we have supplied – sometimes even before your staff are aware.