Don’t eat or drink around a copier: Maintenance isn’t just about refilling the toner and checking that moving parts work. It’s also about keeping the device clean.

Don’t attempt repairs if you’re not trained: If you haven’t been trained to fix a problem, leave it for someone who has. Otherwise, you could make the situation worse.

Don’t vacuum toner with a standard vacuum cleaner: If there’s a toner spill, leave the clearing up to a professional who will use a vacuum with a special HEPA filter for toner.

Do check to ensure the copier is plugged in: Before calling a technician, check to make sure that the copier is plugged in. This quick fix frequently is the root of the problem.

Do chat with your copier technicians: Talk with your engineer and make them feel part of the team but also be mindful of letting them get their work done in a timely manner.