Choose your MSP wisely – Be sure to do your homework when shopping around. Does the MSP possess the experience and certifications required to manage your IT environment adequately? Do they offer customizable, end-to-end solutions to meet your unique needs? Are their services and solutions scalable and flexible? If you work outside of standard business hours, do they offer 24/7/365 support? How long have they been in business, and what’s their reputation?
Don’t pinch pennies – If the most affordable MSP checks off all of your boxes, so be it. However, partnering with someone simply because they offer the lowest price is sure to leave you regretting your decision down the road. Consider how important IT is to your daily business operations, and how much you’ll be impacted if things go south. Choosing the wrong MSP is certainly not worth saving a little bit of money in the long run.
Be a partner, not a client – Be proactive and involved. Meet with your MSP regularly to go over the state of your IT environment. Analyze the types of service tickets issued since your last meeting and the amount of time it took to resolve them. Are these issues being resolved in a timely fashion? Are there repeat offenders that require additional action taken to eliminate them in the future? Is there new technology available for you to take advantage of to improve network functionality or your overall business operations?
Get what you’re paying for – A managed service provider should help you with the bigger picture of your IT environment, counseling and advising you on your overall IT strategy today and going forward. They should guide and prepare you for future IT upgrades and projects, ensuring your IT environment doesn’t get stuck in the past.