With so many different methods of communication available to us today, it only makes sense to unify all of these disparate channels into a single platform. That’s what Unified Communications does; it takes all of your different communication channels and brings them in a single, integrated platform. This includes voice calls, email, SMS or text messaging, instant messaging, video conferencing, and much more. All of these channels are consolidated and unified under a single umbrella, making it easier and more efficient to manage communication. Unified Communications can even integrate with your customer relationship management (CRM) software.
Unified Communications helps your employees connect and communicate better both internally and externally by integrating all of your different communication methods into one system that is accessible from PCs, smartphones, and tablets. This enables users to communicate by whichever medium best suits their needs at that particular moment, all from within a single application, regardless of their location.